Refund policy
Last Updated: July 3, 2026
At Belor, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, we are here to help.
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at chayes200224@outlook.com. Once your return request is approved, we will provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Return Address
Please note that all returns must be sent to the following address:
1730 30th Ave N, Birmingham Alabama 35207, United States
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This allows us to evaluate the issue and make it right as quickly as possible.
Return Shipping Costs
Customers are responsible for paying their own return shipping costs.
However, if the item arrives damaged, defective, or incorrect due to our error, we will cover the return shipping costs and provide a solution accordingly.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized products
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
Sale items and gift cards are also non-returnable.
Exchanges
The fastest way to get what you want is to return your current item. Once the return is accepted, you can place a separate order for the new item.
European Union 14-Day Cooling-Off Period
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. Items must be unused, in original packaging, and with proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at chayes200224@outlook.com.
Contact Information
For any questions regarding returns or refunds, you may contact us:
Legal Representative: Charlesya Hayes
Email: chayes200224@outlook.com
Phone: +1 659-910-2628
Business Address: 1730 30th Ave N, Birmingham Alabama 35207, United States